Apartments at Bärenkopf Privacy Policy

Introduction

This Privacy Policy describes the practices of Apartments am Bärenkopf (“we”, “us” or “the Company”) regarding information collected from users who access our website at www.apartments-baerenkopf.at (“Website”) or otherwise provide us with personal data (collectively: “Users”).

Basis for Data Collection: The processing of your personal data (that is, all information that could enable your identification by reasonable means; hereinafter referred to as "personal data") is carried out in accordance with applicable data protection laws, in particular Article 6 of the GDPR. Depending on the purpose of the processing, we rely on the following legal bases:

  • Consent (Art. 6 para. 1 lit. a GDPR): If you have expressly given us your consent to the processing of certain personal data.
  • Contractual performance (Art. 6 para. 1 lit. b GDPR): The processing is necessary to fulfill a contract with you or to carry out pre-contractual measures at your request.
  • Legal obligation (Art. 6 para. 1 lit. c GDPR): The processing is necessary to comply with legal requirements (e.g. retention obligations).
  • Legitimate interest (Art. 6 para. 1 lit. f GDPR): The processing is necessary to protect our legitimate interests, provided that your interests or fundamental rights do not override them (e.g. improvement of our services, protection against misuse).

The processing of your personal data is necessary to fulfill our contractual obligations to you, to provide our services, to protect our legitimate interests, and to comply with the legal and financial regulatory obligations to which we are subject.

By using this website, you consent to the collection, storage, use, disclosure and other processing of your personal data as described in this privacy policy.

We recommend that our users carefully read the privacy policy and use it to make informed decisions.

What information do we collect?

We collect two types of data and information from users.

1. Non-personal data

The first type of information is unidentified and non-identifiable information relating to one or more users that becomes available or can be collected through your use of the website (“non-personal data”). We do not know the identity of the user from whom this non-personal data was collected.

Non-personal data may include, among other things, the following information:

  • aggregated usage data
  • Technical information transmitted by your device (e.g. browser type, operating system, language settings, access times)
  • Activity data on the website (e.g., pages visited, clicks, interactions)

This data is used in particular to improve the functionality of our website.

2. Personal data

The second type of information is personal data, i.e., individually identifiable information that identifies a person or can identify them with reasonable effort.

Such information includes, in particular:

  • Device information: Geolocation data, IP address, unique identifiers (e.g. MAC address, UUID) and other information about your activities on the website.
  • Contact details: Name, email address, telephone number, postal address or other contact information.
  • Communication data: Information from contact forms, support requests or correspondence via email, chat or telephone.
  • Transaction and payment data: Billing address, payment information (e.g. tokenized data from a payment service provider), purchase and booking history.
  • Usage and interaction data: e.g. login times, navigation paths, search queries, interactions with functions or content.
  • Content data: Content provided by you, such as uploaded files, comments, ratings, or other contributions.
  • Voluntarily provided information: All data that you voluntarily provide to us, e.g., as part of surveys, promotions or marketing activities.
  • Booking data: When you make a booking via our website, we collect all the necessary information, such as full name, email address, postal address and other relevant information.


How do we obtain information about you?

We obtain your personal data from various sources:

  • If you voluntarily provide us with your personal information in order to register on our website;
  • When you use or access our website, especially in connection with the use of our services;
  • From third-party providers, services and public registers (e.g., providers of traffic or web analytics services).

What information we collect

We do not rent, sell or share user information with third parties, except as described in this privacy policy.

We may use the information for the following purposes:

Examples of how your information is used:

  • Communication with you: Sending booking confirmations, information about your accommodation, updates on reservations, and answering customer service inquiries.
  • Information about updates and services: We will inform you about new holiday apartments, special offers, changes in availability or new features on our website.
  • Advertising: Showing you personalized advertisements or offers for holiday apartments while you use our website (see section “Advertising”).
  • Marketing: Promotion of our holiday apartments, additional services or partner offers (e.g. offers from tourism associations or local partners) (see section “Marketing”).
  • Statistical and analytical purposes: Conducting analyses to improve user experience, accommodation availability, and the quality of our services.

Disclosure to affiliated companies and third-party providers

In addition to the uses mentioned above, we may share or disclose personal data to our subsidiaries, affiliates and subcontractors.

We also share personal data with our trusted third-party providers, who may be located in various jurisdictions worldwide, particularly for the following purposes:

  • Hosting and operation of our website
  • Providing our services to you: This includes managing bookings, including the use of channel managers to synchronize availability across various booking platforms (e.g., Booking.com).
  • Storage and processing of your data on our behalf
  • Advertising and marketing: Providing personalized offers, supporting the evaluation of the effectiveness of advertising campaigns and retargeting.
  • Marketing offers and promotional materials: e.g., information from tourism associations or partner companies about local offers.
  • Research, technical diagnostics or analyses to optimize our website and services

Disclosure for legal or security reasons

We may also disclose information if we believe in good faith that disclosure is helpful or necessary to:

  1. To comply with laws and regulations: to fulfill all applicable laws, regulations, legal procedures or official requirements;
  2. Enforce policies: to enforce our policies (including our agreement), including investigating possible violations;
  3. To prevent or investigate unlawful activities: to detect, prevent or respond to illegal acts, misconduct, suspected fraud or security problems;
  4. To exercise or defend rights: to assert our rights or to defend ourselves against legal claims;
  5. To prevent damage: To prevent damage to the rights, property or safety of us, our users, you or third parties;
  6. Cooperation with law enforcement agencies: Cooperating with law enforcement agencies and/or deeming it necessary to do so in order to enforce intellectual property rights or other legal rights.


User rights

As a user of our holiday apartment platform, you have the following rights regarding your personal data:


  • Information: You can obtain confirmation as to whether personal data concerning you is being processed, and access to this data as well as supplementary information.
  • Data portability: You can receive a copy of the personal data you have voluntarily provided to us directly in a structured, commonly used and machine-readable format.
  • Correction: You can request the correction of your personal data if it is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal data, insofar as this is legally permissible.
  • Right to object: You can object to the processing of your personal data, e.g. for marketing purposes.
  • Restriction of processing: You can request that the processing of your personal data be restricted, e.g. during an audit or complaint.
  • Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your data violates applicable data protection law.


Please note that these rights are not unlimited and may in certain cases be subject to our legitimate interests and legal obligations.

If you wish to exercise any of the above rights or obtain further information, please contact our Data Protection Officer (“DPO”) using the following contact details:


Nicole Hollaus, Stefan Salvenmoser

Lärchenwiesenstraße 37

6212 Maurach

43 650 978 33 32

info@aparments-baerenkopf.at


Data storage


We store your personal data only for as long as necessary to provide our services, and as required to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods depend on the type of data collected and the purpose of its processing, taking into account applicable regulations and the need to delete outdated or no longer needed information as soon as possible.

In accordance with applicable regulations, we retain, among other things, documents containing personal data of guests, account opening documents, communications and other records, insofar as this is required by law.

We reserve the right to correct, supplement, or delete incomplete or inaccurate information at any time at our sole discretion.

Cookies

We and our trusted partners use cookies and other technologies in our services, especially when you visit our website or access our services.

A "cookie" is a small piece of information that is assigned to a website and stored on your device while you use the website. Cookies are very useful and can be used for various purposes, including:

  • Enabling efficient navigation between pages;
  • Automatic activation of certain functions;
  • Saving your preferences;
  • Faster and easier interaction between you and our services;
  • Ensure that the advertisements you see are relevant to you and your interests;
  • Creation of statistical data on the use of our services.



Our website uses the following types of cookies:

  1. Session cookies: These are only stored temporarily during a browser session to enable normal use of the website and are deleted as soon as the browser is closed.
  2. Persistent cookies: These are read by the system, stored on your device for a specified period, and are not deleted when you close your browser. They are used to recognize returning visitors, for example, so that we can save your settings for your next login.
  3. Third-party cookies: These are set by other online services that provide content on the page you are visiting, e.g., by analytics providers that monitor and evaluate access to our website.


Cookies do not contain any personally identifiable information. However, personal data we hold about you may be linked to information from cookies. You can remove cookies by following the instructions in your device settings. Please note, however, that disabling cookies may prevent some features of our website from functioning properly and may limit your online experience.


We also use Google Analytics to collect information about website usage. Google Analytics records, for example, how often users visit the website, which pages are accessed, and when this occurs. We use the information we receive from Google Analytics solely to improve our website and services. Google Analytics collects the IP address assigned to you on the day of your visit, but not names or other directly identifying information. We do not combine the information collected by Google Analytics with personally identifiable information. The use and disclosure of information that Google Analytics collects about your visit to this website is governed by the Google Analytics Terms of Service and the Google Privacy Policy.

Collection of information by third parties


Our policy only covers the use and disclosure of information we collect directly from you. If you provide your information to other parties or websites on the internet, their usage or disclosure policies may differ. Therefore, we recommend that you review the terms and conditions and privacy policies of any third party to whom you provide information.

This privacy policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, including any third parties to whom we may disclose information as described in this privacy policy.

How we protect your information



We place great importance on implementing and maintaining the security of our website and your personal data. We apply industry-standard procedures and guidelines to ensure the security of the information we collect and store and to prevent its unauthorized use. Furthermore, we require all third-party providers with whom we collaborate to adhere to similar security requirements as described in this privacy policy.

Although we take reasonable measures to protect your data, we cannot be held responsible for the actions of third parties who gain unauthorized access to or misuse our website. We make no express or implied warranty that such unauthorized access can be completely prevented.

Data transfer outside the EEA



Please note that some recipients of your data may be located outside the European Economic Area (EEA). In such cases, we will only transfer your data to countries recognized by the European Commission as having an adequate level of data protection, or we will enter into appropriate contractual agreements that guarantee an adequate level of data protection.

Advertising


We may use third-party technologies to show you advertisements when you access our website. These technologies use information about your use of our services to display personalized advertisements to you (e.g., by placing third-party cookies in your web browser).



You can opt out of personalized advertising from many networks, including those operated by members of the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA). For more information about the practices of NAI and DAA members, and your options for preventing these companies from using your data, including opting out of third-party advertising networks, please visit the following websites:

  • NAI Opt-out
  • DAA Opt-out


Marketing

We may use your personal data, such as name, email address, telephone number, etc., either ourselves or through our third-party subcontractors, to send you promotional materials about our services that we believe may be of interest to you.


Out of respect for your right to privacy, we provide options within such marketing materials to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.


Please note that even if you have opted out of receiving marketing emails, we may still send you other important communications by email without giving you the option to unsubscribe. These may include, for example, customer service messages or administrative notifications.

Business-related transactions



We may share information in the event of a company-related transaction, such as the sale of a substantial part of our business, a merger, consolidation, or asset sale. In such a transaction, the acquiring company will assume the rights and obligations described in this Privacy Policy.

Minors


We place great importance on protecting children's privacy, especially in an online environment. Our website is not designed for or directed at children. Under no circumstances do we allow minors to use our services without the prior consent or authorization of a parent or legal guardian.


We do not knowingly collect personal data from minors. If a parent or guardian discovers that their child has provided us with personal data without their consent, they should contact us at

Contact info@apartments-baerenkopf.at.

Updates or changes to this privacy policy


We reserve the right to amend or revise this privacy policy from time to time. Significant changes will take effect immediately upon publication of the revised privacy policy on our website. The date of the most recent revision will be indicated in the "Last Updated" section.



Your continued use of the platform after the announcement of such changes on our website will be deemed as acknowledgment and acceptance of the changes to the privacy policy and as agreement to be bound by the terms of these changes.

Contact us


If you have general questions about the website or the information we collect about you and how we use it, you can contact us at info@apartments-baerenkopft.at.

Please enter your company's contact details:


Company name: Nicole Hollaus & Salvenmoser Stefan Address: Lärchenwiesenstraße 37, 6212 Maurach


Last modified: December 4, 2025